Shipping policy

Shipping & Pickup Details
International Shipments

Orders addressed to countries listed in the Overseas Ship List below can be placed by emailing your order to support@allthingscedar.com. Prices, including freight, are billed in US Dollars. We are only able to ship to the countries listed below.
Shipping within Canada Shipping is included on orders addressed within Canada. Orders are shipped via FedEx ground, with delivery typically taking between 3 to 5 business days.

Overseas Ship List

Andorra, Azores, Austria, Belgium, Channel Islands, China, Denmark, Dominican Republic, Finland, France, Germany, Holland/Netherlands, Hong Kong, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Macau, Madeira, Monaco, Northern Ireland, Portugal, United Kingdom, San Marino, Scotland, Singapore, South Korea, Sweden, Switzerland, Taiwan, Wales.

Lethbridge Local Pickup

 

Pick up your packages in Lethbridge and save on shipping costs.

 

    Large Truck Freight

    • Freight shipped by Large truck are noted on individial product pages as "Large Truck Item". This may also apply to orders involving a large quantity of items.
    • Due to size, quantity, or weight restricitons some packages must be shipped by Large Truck.
    • Delivery time for large truck shipping may range from 5 – 12 business days; a tracking number will be emailed within 48 hrs of shipping.
    • When large truck service is used to deliver an order, the carrier will contact you directly to schedule a delivery time. Delivery must be taken within 48 hours of initial contact otherwise storage fees will apply. Freight deliveries are scheduled on week days only.
    • When the driver arrives with your shipment it is your responsibility to assist or make arrangements for another person to assist in offloading your shipment. (Most shipments can be unloaded or “hand-bombed” directly off the back deck of the truck.)
    • If you are unable to assist or require lift-gate service the shipping company can provide a lift-gate truck which will transport your packages, unassisted from the back deck of the truck to the curbside for a $65.00 fee..
    • If you require LIFT-GATE service you will need to contact our office (1-866-320-1257) before your shipment is scheduled to arrive. You will need to provide us with credit card details in order for us to process a payment for the lift-gate service. All Things Cedar will contact the freight company to authorize a Lift-Gate truck to deliver your shipment. The dispatcher will contact you by phone to set up a delivery date – at this time you should confirm with the dispatcher lift-gate service will be provided. ** NOTE** These same instructions will be emailed to you directly in the event large truck shipping is required to deliver your order.
    • It is important to note the driver is not responsible for unloading or moving items into the yard, garage or home, or up or down steps.
    • Large Truck Orders cannot be cancelled after shipment. If a freight delivery is refused, freight charges to and from the delivery address will be removed from the refund balance.

    Shipping in Canada
    Shipping Included

    •  On orders addressed within Canada. Orders are shipped FedEx ground, delivery time typically takes  between 3 to 5 business days.
      High Cost Delivery Area:
    • If your order is being shipped to a remote delivery area, a hi-cost delivery charge may apply. Remote Delivery Areas Include:
      MARITIMES | NORTHWEST TERRITORIES | YUKON | NUNAVUT | some WEST COAST ISLANDS.
    • If you are shipping outside of these areas you are good to go with prices as posted on this website.
    • If you are shipping to a hi-cost delivery area we will contact you to notify any additional shipping cost before processing your order.
    • Expedited Shipping is available - email or call us for expedited or overnight service and we will be happy to give you a quote.

      International Shipments

      • Orders addressed to any of the countries listed in the Overseas Ship List above can be placed by emailing your order to: support@allthingscedar.com.
        Once we have received your order we will email you with a shipping quote and transit time before requesting payment.
      • Prices including Freight are billed in US Dollars.