Shipping
ALL THINGS CEDAR...Bringing you quality in Patio and Garden Furniture
- Lethbridge Local Pickup: Pick up your packages in Lethbridge, and save 20% off our regualar website prices - call us for your 20% code - enter the code into the "discount coupon" field in the shopping cart and then notate "LOCAL PICKUP" in comments box. ( we will have your package(s) waiting for you.
- Full Assembly Service: On local orders we are able to offer Full Assembly service - Pick up yourself and save 10% off our regular website prices - call us for your 10% discount code - enter the code into the "discount coupon" field in the cart and then notate "FULL ASSEMBLY - LOCAL PICKUP" into the comments box.
- Local White Glove Service: If you live in Lethbridge, Coaldale or Coalhurst we can Fully Assemble and deliver your Patio Furniture at no additional charge - simply call or place your order online at our regular website price and we will deliver your fully assembled product to your door. If ordering online enter the following into the comments box: FULL ASSEMBLY and LOCAL DELIVERY DATE - or call to place your order and set up a delivery date.
- SHIPPING INCLUDED on orders addressed within Canada. Orders are shipped UPS ground and take between 3 to 5 business days to arrive.
Expidited shipping available - email or call for a ship quote for this service.
- American Customers please browse our US Site for prices in US currency.
- Orders addressed to any of the countries listed in the Overseas Ship List below can be placed directly through our international website. International orders are shipped UPS Air Expidited and normally take 4-9 business days to arrive.
- Freight charges to International Destinations below are included in prices.
- If your country is on this list please browse our international site to place your order.
Andorra |
Azores |
Austria |
Belgium |
Channel Islands |
Denmark |
Dominican Republic |
Finland |
France |
Germany |
Holland/Netherlands |
Hong Kong |
Ireland |
Italy |
Japan |
Liechtenstein |
Luxembourg |
Macau |
Madeira |
Monaco |
Northern Ireland |
Portugal |
United Kingdom |
San Marino |
Scotland |
Singapore |
South Korea |
Sweden |
Switzerland |
Taiwan |
Wales |
- If you require shipping to a country that is not yet on this list please email us with the country you are shipping to and the particulars of your order and we will provide a custom link for you to place your order.
- Large Truck Freight: (Freight shipped by Large truck are noted on individial product pages as "Large Truck Item") this may also apply to orders involving a large quantity of items.
Due to size, quantity, or weight restricitons some packages must be shipped by Large Truck.
Delivery time for large truck shipping may range from 5 – 12 business days; a tracking number will be emailed within 48 hrs of shipping.
- When large truck service is used to deliver an order, the carrier will contact you directly to schedule a delivery time. Delivery must be taken within 48 hours of initial contact otherwise storage fees will apply. Freight deliveries are scheduled on week days only.
- When the driver arrives with your shipment it is your responsibility to assist or make arrangements for another person to assist in offloading your shipment.
(Most shipments can be unloaded or “hand-bombed” directly off the back deck of the truck.)
- If you are unable to assist or require lift-gate service the shipping company can provide a lift-gate truck which will transport your packages, unassisted from the back deck of the truck to the curbside for a $35.00 fee if delivered within Canada ( $65.00 within USA).
- If you require LIFT-GATE service you will need to contact our office (403-320-1271) before your shipment is scheduled to arrive. You will need to provide us with credit card details in order for us to process a payment for the lift-gate service. All Things Cedar will contact the freight company to authorize a Lift-Gate truck to deliver your shipment.
The dispatcher will contact you by phone to set up a delivery date – at this time you should confirm with the dispatcher that lift-gate service will be provided. ** NOTE** These same instructions will be emailed to you directly in the event large truck shipping is required to deliver your order.
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It is important to note that the driver is not responsible for unloading or moving items into the yard, garage or home, or up or down steps.
- Large Truck Orders cannot be canceled after shipment. If a freight delivery is refused, freight charges to and from the delivery address will be removed from the refund balance.
- **VERY IMPORTANT**It is customer’s responsibility to check that all PACKAGES are accounted for and product and/or carton is free of damage before signing delivery receipt - specific product damage must be notated.
If inspection cannot be done in a reasonable amount of time the customer must notate “SUBJECT TO INSPECTION” before signing for the waybill.
If concealed damage is discovered, customer must notify All Things Cedar of specific damage within 24 hours.
If the above notation or specific damage is not stated on the waybill, we will be unable to replace or otherwise warranty the order.
Prices and shipping charges are posted at the bottom of each product page.
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